Introduction and Data Sources

The MAP Keys  are strategic key performance indicators (KPIs) that set the standard for revenue cycle excellence in the health care industry. Developed by industry leaders led by HFMA, these industry-standard metrics define the essentials of revenue cycle performance in clear, consistent, and unbiased terms. These strategic keys now apply to acute care hospitals and systems, ambulatory providers, physician organizations, and integrated delivery systems. In other words, there is one set of keys equally applicable to all types of healthcare organizations. There are 29 MAP Keys (KPIs) for revenue cycle benchmarking divided into 5 major groups. These groups, Patient Access, Pre-Billing, Claims, Account Resolution and Financial Management, reflect the activities represented by the individual keys. An additional unique 6 MAP Keys have been identified for financial benchmarking within the physician practices only.